In addition to our ongoing partnership model, we offer one-off advisory projects which can help target specific gaps in your current program.
These can take the form of one-off workshops or training sessions, to more formal projects where we work with your organization towards a specific output.
We have both structured offering based around our advisory model, and also work on bespoke projects depending on your organization’s requirements.
How do I design an XM program to achieve our business objectives?
Program Sponsorship – Proof Points, Champions and Exec Buy In
Customer Journey Mapping
Survey and Reporting Design
XM Governance and Change
How do I engage both our customers
and employees in the program?
Target and Incentive Setting
Closed Loop Feedback Design and
Frontline Engagement / Huddles
System Training for Employees
How do I use the feedback to drive
Results Analysis Training
Cross Functional Change Committee
Investment Prioritization Model
Communicating Success (Internal and