Accelerate Your Path To CX Excellence

Accelerate your path to CX Excellence

Grow, Strengthen, and Scale Your CX Program with Higher Oak

▾ ▾ ▾ TRUSTED BY CX LEADERS ▾ ▾ ▾

THE PROBLEM

The complexity of CX technology poses a risk of costly mistakes, missed opportunities, and stalled progress.

Higher Oak takes the guesswork out of CX.

We act as your embedded CX expert, delivering strategic clarity, streamlined technical implementations and best practice program governance.

Our integrated, hands-on approach produces CX solutions that are closely aligned to your organisation’s strategic priorities and operational realities.

Our experts have all previously worked for leading CX software providers, offering you insider expertise for seamless and efficient implementations.

Drawing from expertise gained from delivering scores of successful CX programs, we’ll lead you away from pitfalls and towards measurable, lasting success.

CX excellence isn’t just about utilising the best technology. It’s a journey of organisational transformation.

At Higher Oak we’re with you every step of the way – working hands on to overcome challenges, mitigate risks, and unlock the full potential of your CX investments.

Here are the ways we help our clients...

IMPLEMENTATIONS

Launch or expand your CX program with confidence, ensuring every element is designed and implemented to maximise impact.

TECHNICAL GUIDANCE

Evolve your CX program with on-demand technical expertise to enhance and expand your capabilities.

STRATEGIC ADVISORY

Achieve greater returns on your CX program with expert-led projects and workshops focused on proven best practices.

EMBEDDED EXPERTISE

Extend your team with a dedicated CX expert, driving results and helping you realise the full ROI potential of your program.

How we partner

1. Discovery

We analyze your current CX program, identify gaps, and align with your business goals.

2. Strategy

We develop a clear plan with quick wins and long-term improvements to maximize impact.

3. Implementation

We configure your CX platform, integrate insights, and train your teams for success.

4. Optimization

We provide continuous support, advisory, and innovation to keep your CX strategy evolving.

Leading brands trust Higher Oak as their guide to CX excellence

"We do not consider Higher Oak an external partner, rather an extension of our team. Their focus on understanding our organization, team members and customers is eclipsed only by their technical knowledge, which is world-class. We approach experience projects with confidence knowing they have our back."

Tim Vassilakos

Executive Director, Customer Experience & Social Media, Henry Schein

“We could not have reached the point we're at, especially at pace, without Higher Oak. They have felt like a true extension of the team throughout the past nine months, with nothing too much trouble both in terms of program set up but also analysis. Plus they are so friendly and easy to work with which is a massive plus!”

Insights Lead, New Look

“Working with Higher Oak has been super easy! The team got up to speed very efficiently and we’ve really enjoyed how fast they are able to turn things around. They’ve quickly understood our complex business and provided really useful perspective and best-practice insights into different aspects of our VoC program.”

Stella Creasey

Former Global Voice of Client Director, Fidelity International

Our expert team is ready to help you

Find Your Path To CX Excellence

Book your free consultation today.

Or send us a message.

↓ ↓ ↓