Experience Management Experts
Based on our vast experience within the Experience Management (XM) space, we help companies design, build and run XM programs which deliver real value for their customers, employees and stakeholders.
We work with SMBs and Enterprise companies from all industries to design and implement efficient XM software solutions.
From there we ensure your teams have the right expertise and resources to make your program successful in the long run.
Experience Management Services
Implementation
Design and implement XM Software from scratch or as expansion to existing program
Solution Expert
Technical resource offered on continuous basis for program enhancements and expansions
Advisory Projects
Best practices projects/workshops to drive ROI on your program
XM Partner
XM Expert embedded within your organisation to help drive ROI on your program
WE HELP YOU TO BUILD LAUNCH GROW
Higher Oak
Higher Oak Blog
Pre-Empting Churn: Your Customer Crystal Ball
One of the main promises of Customer Experience (CX) Programs is their ability to help you save at...
The Role of an Exec Sponsor
It’s not hard today to find a CEO or company who proclaims to be customer focussed. In the past,...
Customer Experience Programs – Mind the “Engagement” Gap
So you’ve just launched your Customer Experience Program. After months of researching vendors,...
Introducing Higher Oak – Your Partner in Experience Management
The world of Customer Experience Management has changed a lot over the last 10 years. Prior to...