Improve Your Customer and Employee Experience
We provide tailored Experience Management (XM) solutions to help you understand your customers and employees and act on what is important to them.
Experience Management Experts
Based on our vast experience within the Experience Management (XM) space, we help companies design, build and run XM programs which deliver real value for their customers, employees and stakeholders.
We work with SMBs and Enterprise companies from all industries to design and implement efficient XM software solutions.
From there we ensure your teams have the right expertise and resources to make your program successful in the long run.
Design and implement XM Software from scratch or as expansion to existing program
Technical resource offered on continuous basis for program enhancements and expansions
Best practices projects/workshops to drive ROI on your program
XM Expert embedded within your organisation to help drive ROI on your program
WE HELP YOU TO BUILD LAUNCH GROW
Higher Oak Blog
How Voice of the Customer Software helps with Consumer Duty
If you're in the Financial Services Sector, the chances are you've already heard of The Consumer...
The Role of an Exec Sponsor
It’s not hard today to find a CEO or company who proclaims to be customer focussed. In the past,...
Pre-Empting Churn: Your Customer Crystal Ball
One of the main promises of Customer Experience (CX) Programs is their ability to help you save at...
Higher Oak Joins The Alida Partner Network
Alida, a leader in Total Experience Management (TXM), today announced Higher Oak, a provider of...
Customer Experience Programs – Mind the “Engagement” Gap
So you’ve just launched your Customer Experience Program. After months of researching vendors,...
Introducing Higher Oak – Your Partner in Experience Management
The world of Customer Experience Management has changed a lot over the last 10 years. Prior to...