How Voice of the Customer Software helps with Consumer Duty
If you're in the Financial Services Sector, the chances are you've already heard of The Consumer...
The Role of an Exec Sponsor
It’s not hard today to find a CEO or company who proclaims to be customer focussed. In the past,...
Pre-Empting Churn: Your Customer Crystal Ball
One of the main promises of Customer Experience (CX) Programs is their ability to help you save at...
Higher Oak Joins The Alida Partner Network
Alida, a leader in Total Experience Management (TXM), today announced Higher Oak, a provider of...
Customer Experience Programs – Mind the “Engagement” Gap
So you’ve just launched your Customer Experience Program. After months of researching vendors,...
Introducing Higher Oak – Your Partner in Experience Management
The world of Customer Experience Management has changed a lot over the last 10 years. Prior to...