by kris Stafford | Mar 28, 2023 | Consumer Duty, Customer Experience, Financial Services
If you’re in the Financial Services Sector, the chances are you’ve already heard of The Consumer Duty. This new set of rules by the FCA sets a higher expectation for the standard of care that firms across the financial services industry give to consumers... 
by info@dcpweb.co.uk | Aug 30, 2022 | Customer Experience
It’s not hard today to find a CEO or company who proclaims to be customer focussed. In the past, customer experience and associated metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) were often seen as “fluffy” initiatives. These programs were... 
by kris Stafford | Feb 28, 2022 | Customer Experience
One of the main promises of Customer Experience (CX) Programs is their ability to help you save at risk customers. In its simplest form, it works like this: 1. Customer has a bad experience and is thinking of leaving 2. Customer receives survey and vents their... 
by kris Stafford | Dec 19, 2021 | Customer Experience, Experience Management
Alida, a leader in Total Experience Management (TXM), today announced Higher Oak, a provider of tailored Experience Management solutions, will join its Partner Network to deliver elevated customer experience (CX) and insights to industry-leading organizations. “As... 
by info@dcpweb.co.uk | Jul 15, 2021 | Customer Experience
So you’ve just launched your Customer Experience Program. After months of researching vendors, securing budget, procuring the right software and finally wrestling with a complex implementation, you can finally sit back and relax as the feedback rolls in and your...