by kris Stafford | Sep 29, 2021 | Customer Experience
One of the main promises of Customer Experience (CX) Programs is their ability to help you save at risk customers. In its simplest form, it works like this: 1. Customer has a bad experience and is thinking of leaving 2. Customer receives survey and vents their... 
by info@dcpweb.co.uk | Aug 30, 2021 | Customer Experience
It’s not hard today to find a CEO or company who proclaims to be customer focussed. In the past, customer experience and associated metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT) were often seen as “fluffy” initiatives. These programs were... 
by info@dcpweb.co.uk | Jul 15, 2021 | Customer Experience
So you’ve just launched your Customer Experience Program. After months of researching vendors, securing budget, procuring the right software and finally wrestling with a complex implementation, you can finally sit back and relax as the feedback rolls in and your...