Higher Oak Joins The Alida Partner Network
Alida, a leader in Total Experience Management (TXM), today announced Higher Oak, a provider of tailored Experience Management solutions, will join its Partner Network to deliver elevated customer experience (CX) and insights to industry-leading organizations. “As customer expectations continue to rise and their voices become amplified online, managing customer experience has never been more important. […]
Introducing Higher Oak – Your Partner in Experience Management
The world of Customer Experience Management has changed a lot over the last 10 years. Prior to 2010, long market research surveys and customer focus groups were the closest most companies got to “listening” to their customers. Since then two major trends have pushed the space forward into the world of “Experience Management” (XM) which […]