by kris Stafford | Dec 19, 2021 | Customer Experience, Experience Management
Alida, a leader in Total Experience Management (TXM), today announced Higher Oak, a provider of tailored Experience Management solutions, will join its Partner Network to deliver elevated customer experience (CX) and insights to industry-leading organizations. “As... by info@dcpweb.co.uk | Jun 1, 2021 | Experience Management
The world of Customer Experience Management has changed a lot over the last 10 years. Prior to 2010, long market research surveys and customer focus groups were the closest most companies got to “listening” to their customers. Since then two major trends have pushed...